The central theme this year was “Knowledge meets AI”. The topic was addressed in almost every presentation – sometimes so much so that it seemed almost overwhelming. Although we appreciate the potential of AI, the question arose for us: do AI tools really make us better knowledge managers or should we not focus on finally making full use of human intelligence?
A little anecdote lightened the mood: the moderator made a tongue-in-cheek appeal not to mob AI – or affectionately known as “Kai”. This shows our ambivalent relationship with artificial intelligence: we humanize it instead of focusing on the exchange with actual human intelligence around us and using AI as a tool that can be meaningfully integrated into everyday working life if we train and use it correctly. Despite impressive technical possibilities: Humans and their ability to share knowledge and enrich it through interaction, experience and learning cannot be replaced.

The Knowledge Management Days not only offered us the opportunity to learn new things, but also to reflect on our own approaches. In particular, we were confirmed in our assumption that “culture follows structure”. If you want to delve deeper into this, you should take a look at Larman’s Laws. There is more on this here.
If we want people to start sharing their knowledge, we need to create structures that encourage this. Our interactive walls were a small step in this direction. We provided the necessary resources (post-its, pens), explained the purpose of the format and made the walls visible. However, just like in day-to-day business, it takes time and practice to make sharing knowledge a routine.