The Method

Preliminary data analysis to determine storage volumes and locations. Identification and classification of relevant document types, ways of working and overarching information across all affected department. Setting up a platform using standard structures, layouts and metadata terms. Subsequent training for employees to understand the platform and the migration process. Intensive support during the migration process and departments first steps after the go-live.

The Method

Together with the Market Supply Chain department, we developed a lighthouse project that became a success through intensive needs assessments and trainings, an attention-grabbing change campaign and the continued support of the project.
In an extensive analysis phase, we jointly redesigned communication and information structures and streamlined processes.

All internal and external users in the departments were actively introduced to the new platform through training. In the spirit of change management, we used guerrilla and word-of-mouth marketing to awaken demand in the other departments, which was the optimal enabler for the entire rollout.

In the process, we transferred all Mars Petcare and Food Germany departments to CoCo. Since then, other departments in other markets have approached the internal project team to get a CoCo page or to have a platform for better collaboration built that meets their needs. In this way, the CoCo spirit continues to spread independently through the group structures.

The Project Process

A central collaboration and change strategy was defined.

Team page structures, elements and access rights were defined with each team individually.

Change communication and trainings were conducted.

CIP meetings with key users and technical adjustments take place regularly.