With the introduction of Office 365, the question arose as to how communication between employees and departments could be promoted, document management harmonised and standardised, task management structured transparently and comprehensibly and knowledge management designed in a participatory manner using new tools.
All employees have a common mindset, which is fostered by the fact that our internal communication is low-threshold and solution-oriented. By using technological possibilities, the organisation becomes more efficient by making information quick and easy to find, reducing processing times and automating processes.
With the involvement of key users from the departments, we enable knowledge transfer among ourselves and share knowledge where it makes sense. We network our knowledge across departments and thus minimise frictional losses. Managers promote the new ways of working and the use of the new tools by setting a good example.
In addition, a test environment was set up in which the project members could try out their ideas in a prototypical environment and derive open questions. The technical connections between team/project workplaces and the knowledge management platform were visualised in a holistic diagram.